Terms & Conditions
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As part of our customer promise we have pledged to give all of our clients a satisfactory service.
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We do not offer any treatments to those aged under 16.
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We do not offer any treatments that require you to lay down to pregnant women.
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We do not work with animal mink fur, all of our lashes are luxury silk / cashmere.
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We ask our customers to please arrive on time to appointments. If you are running late please call us.
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If you are really late and there isn't enough time to complete the treatment you might be asked to rebook.
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We ask all clients who are attending any face treatment appointments to attend their appointments wearing no makeup.
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Clients are given detailed Aftercare advice
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We do not do not infill other technicians work.
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All infills must have 50% of extensions still remaining, if there is any less than this, you will be charged for a full set.
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No children allowed due to health and safety reasons.
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We do remove other technicians work.
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You must come for a patch test if 48 hours before your treatment if your treatment requires one. Check with salon if you're unsure.
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We have a zero tolerance policy for any rudeness or violence shown towards our staff.
Booking Policy
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A 48 Hour notice period is required for any cancellations / reschedules.
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If you wish to reschedule, please use the contact us proposing a time thats more suitable for you.
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All deposits are non-refundable.
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All bookings must be made using the online booking system and all deposit payments must be taken beforehand for the appointment request to be confirmed.
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If you wish to get in contact about anything else please feel free to get in touch
COVID-19
Please DO NOT attend your appointment if..
✦ You are displaying symptoms of COVID-19
Symptoms include:
A high temperature (skin hot to touch on your chest or back)
A new continuous cough
A loss or change to your sense of taste or smell.
✦ If you or anyone in your household has symptoms.
✦ If anyone you’ve been in contact with in the last 2 weeks has Covid-19 symptoms.
✦ If you have returned to the UK within the last 21 days.
Upon arrival, all clients must wash their hands or use hand sanitizer and wear a face mask. We provide facemasks for £1, however you can wear your own..
- Please Attend your appointment alone (no children or plus 1’s allowed in the salon)
- By appointment only (no walk ins) You must book an online appointment.
- Please attend your appointment wearing appropriate PPE & warm/comfortable clothing.
- Temperature checks - All clients will have their temperature checked when they arrive at the salon using a non-contact thermometer. If you’re temperature is 38C or above, you will be asked to cancel or reschedule your appointment for a later date.
- If you do attend the salon and you are displaying any COVID-19 symptoms when you arrive or during treatment you will be asked to leave. Your deposit will not be refundable.
OPENING TIMES
M O N D A Y
Closed
T U E S D A Y
10am - 7pm
W E D N E S D A Y
10am - 7pm
T H U R S D A Y
10am - 8pm
F R I D A Y
10am - 8pm
S A T U R D A Y
10am - 7pm
S U N D A Y
11am - 6pm
Sugar Cane Salon
5 Old Town
Clapham
London
SW4 0JT
0207 978 1910
@sugarcanesalon