Terms & Conditions 

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• As part of our customer promise we have pledged to give all of our clients a satisfactory service.

• We do not offer any treatments to those aged under 16.

• We do not offer certain treatments to pregnant women, please check before booking.

• Clients must complete online consultation forms before attending appointments. 

• We ask all clients who are attending any face treatment appointments to attend their appointments wearing no makeup. 

• Clients are given detailed Aftercare advice after every treatment.

• We do not do not infill other eyelash technicians work, we do not infill or remove any hard gels such as acrylic & sns.

• No children allowed due to health and safety reasons.

• You must come for a patch test if 48 hours before your treatment if your treatment requires one. Check with salon if you're unsure.

• We have a zero tolerance policy for any rudeness, hostility or violence shown towards our staff. 

• We have a selection of hot, cold and alcoholic complimentary drinks available for clients.

• We accept card payments (including amex), cash & bank transfer. All card payments incur a service charge fee of 1.29% + 20p as per our booking system provider - Fresha. Cash & Bank Transfer payments do not incur a service charge fee.

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Booking Policy

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• A 48 Hour notice period is required for any cancellations / reschedules. 

• If you wish to reschedule, please contact us proposing a time thats more suitable for you.

• All deposits are non-refundable, they can be transferred if a cancellation or reschedule is made 48hrs before the appointment. The deposit cannot be transferred for any cancellations or reschedules made after this time.

• All bookings must be made using the online booking system and all deposit payments must be taken beforehand for the appointment request to be confirmed. 

• If you wish to get in contact about anything else please feel free to get in touch

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COVID-19

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Please DO NOT attend your appointment if..

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✦  You are displaying symptoms of COVID-19

Symptoms include: 

A high temperature (skin hot to touch on your chest or back)

A new continuous cough

A loss or change to your sense of taste or smell.

✦  If you or anyone in your household has symptoms.

✦ If anyone you’ve been in contact with in the last 2 weeks has Covid-19 symptoms.

✦  If you have returned to the UK within the last 21 days.

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