Terms & Conditions 

  • As part of our customer promise we have pledged to give all of our clients a satisfactory service.

  • We do not offer any treatments to those aged under 16.

  • We do not offer certain treatments to pregnant women, please check before booking.

  • Clients must complete online consultation forms before attending appointments. 

  • We ask all clients who are attending any face treatment appointments to attend their appointments wearing no makeup. 

  • Clients are given detailed Aftercare advice after every treatment.

  • We do not do not infill other eyelash technicians work, we do not infill or remove any hard gels such as acrylic & sns.

  • No children allowed due to health and safety reasons.

  • You must come for a patch test if 48 hours before your treatment if your treatment requires one. Check with salon if you're unsure.

  • We have a zero tolerance policy for any rudeness, hostility or violence shown towards our staff. 

  • We have a selection of hot, cold and alcoholic complimentary drinks available for clients.

  • We accept card payments (including amex), cash & bank transfer. All card payments incur a service charge fee of 1.29% + 20p as per our booking system provider - Fresha. Cash & Bank Transfer payments do not incur a service charge fee.

 

Booking Policy

  • A 48 Hour notice period is required for any cancellations / reschedules. 

  • If you wish to reschedule, please contact us proposing a time thats more suitable for you.

  • All deposits are non-refundable, they can be transferred if a cancellation or reschedule is made 48hrs before the appointment. The deposit cannot be transferred for any cancellations or reschedules made after this time.

  • All bookings must be made using the online booking system and all deposit payments must be taken beforehand for the appointment request to be confirmed. 

  • If you wish to get in contact about anything else please feel free to get in touch

COVID-19

Please DO NOT attend your appointment if..

 You are displaying symptoms of COVID-19

Symptoms include: 

 

A high temperature (skin hot to touch on your chest or back)

A new continuous cough

A loss or change to your sense of taste or smell.

 

✦  If you or anyone in your household has symptoms.

 

✦ If anyone you’ve been in contact with in the last 2 weeks has Covid-19 symptoms.

 

✦  If you have returned to the UK within the last 21 days.

         

M O N D A Y

Closed

T U E S D A Y

10am - 7pm

W E D N E S D A Y

10am - 7pm

T H U R S D A Y

10am - 8pm

F R I D A Y

10am - 8pm

 

S A T U R D A Y

10am - 7pm

S U N D A Y

11am - 6pm

___________________________

Sugar Cane Salon 

5 Old Town

Clapham 

London

SW4 0JT

0207 978 1910

contact@sugarcanesalon.com

@sugarcanesalon