Terms & Conditions
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As part of our customer promise we have pledged to give all of our clients a satisfactory service.
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We do not offer any treatments to those aged under 16.
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We do not offer certain treatments to pregnant women, please check before booking.
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Clients must complete online consultation forms before attending appointments.
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We ask all clients who are attending any face treatment appointments to attend their appointments wearing no makeup.
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Clients are given detailed Aftercare advice after every treatment.
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We do not do not infill other eyelash technicians work, we do not infill or remove any hard gels such as acrylic & sns.
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No children allowed due to health and safety reasons.
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You must come for a patch test if 48 hours before your treatment if your treatment requires one. Check with salon if you're unsure.
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We have a zero tolerance policy for any rudeness, hostility or violence shown towards our staff.
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We have a selection of hot, cold and alcoholic complimentary drinks available for clients.
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We accept card payments (including amex), cash & bank transfer. All card payments incur a service charge fee of 1.29% + 20p as per our booking system provider - Fresha. Cash & Bank Transfer payments do not incur a service charge fee.
Booking Policy
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A 48 Hour notice period is required for any cancellations / reschedules.
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If you wish to reschedule, please contact us proposing a time thats more suitable for you.
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All deposits are non-refundable, they can be transferred if a cancellation or reschedule is made 48hrs before the appointment. The deposit cannot be transferred for any cancellations or reschedules made after this time.
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All bookings must be made using the online booking system and all deposit payments must be taken beforehand for the appointment request to be confirmed.
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If you wish to get in contact about anything else please feel free to get in touch
COVID-19
Please DO NOT attend your appointment if..
✦ You are displaying symptoms of COVID-19
Symptoms include:
A high temperature (skin hot to touch on your chest or back)
A new continuous cough
A loss or change to your sense of taste or smell.
✦ If you or anyone in your household has symptoms.
✦ If anyone you’ve been in contact with in the last 2 weeks has Covid-19 symptoms.
✦ If you have returned to the UK within the last 21 days.
M O N D A Y
Closed
T U E S D A Y
10am - 7pm
W E D N E S D A Y
10am - 7pm
T H U R S D A Y
10am - 8pm
F R I D A Y
10am - 8pm
S A T U R D A Y
10am - 7pm
S U N D A Y
11am - 6pm
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Sugar Cane Salon
5 Old Town
Clapham
London
SW4 0JT
0207 978 1910
@sugarcanesalon